Privacy policy


 

Date of Last Revision: November 5, 2024 

 

OUR COMMITMENT TO PRIVACY

StayHomeLife LLC dba WelcomeYears (“WelcomeYears”, “we”, “us”, “our”), knows that you care about how your personal information is used and shared, and we take your privacy seriously. Whether a Visitor, Client or a Professional, our primary goal is to provide you with exceptional WelcomeYears Services, and we understand that you may have questions or concerns regarding your personal information and how it will be used.  To make this privacy policy (“Privacy Policy”) easy to find, we make it available from the website's home page at https://welcomeyears.com. You may also email us at privacy@welcomeyears.com with any privacy-related questions you have.

Unless the context requires otherwise, all capitalized terms used, but not otherwise defined herein, shall have the meanings set forth in the Terms of Service which is located on the home page of our Website. 

 

APPLICABILITY OF PRIVACY POLICY

This Privacy Policy applies to all information we collect when you use WelcomeYears; start a home assessment with us; contact us; or use the WelcomeYears Services directly or through the website of one of our partners (“Partners”). When you are no longer a Visitor or User, we may continue to share your information as described in this policy. 

Throughout this policy, we use the term “personal information” to describe information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular person or household.  

The following are categories (with non-exhaustive examples) of personal information we may collect about you:

Categories

Examples

A. Individual Identifiers & Demographic Information

Contact data, such as your name, address, phone number, or email address.

Demographic data, such as general location information like city, state or geographic area.

B. Geolocation Data

Precise location or geolocation data, when you authorize WelcomeYears to collect such information from your device.

C. Commercial Information

Payment data, such as the information you may provide to make purchases (such as your payment method and credit or debit card number) or to receive payments as a CAPS professional (such as your bank account number and routing number).

Profile and account data, such as your account name and password, the designers or clients you have contacted, order history, your reviews, products you have purchased, your design boards, and gift card information.

Communications, such as email messages, phone calls, social media interactions, and other communications.

Survey responses, such as use and layout, and other home and community information relevant to creating comprehensive home assessments in connection with our surveys, and/or other information you provide when you participate in one of our surveys.

Preferences, such as your preferences for receiving marketing and other communications and your interests.

D. Professional or Employment-Related Information

Application data, such as your resume/CV, education, employment history, job qualifications, and other information you submit when applying as a CAPS professional or other role.

E. Internet or Network Activity

Device data, such as your identifiers related to your phone, tablet, computer, or other device, operating system type and version number, manufacturer and model, browser type, screen resolution.

Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.

F. Sensory Data

Design images, such as the photos, images, dimensions, room layouts, design renderings, plans, recommendations, and other design information you may submit to or receive from a designer or otherwise.

Call data, such as recordings of the calls you make to our customer service team or other WelcomeYears team members.

G. Inferences Drawn from Personal Information

Profiles reflecting your preferences and other characteristics, such as inferences regarding your preferences when using the Services and other characteristics about your interactions with us that we may combine with other personal information we collect about you as described in this table.


Personal information does not include de-identified or aggregate personal information or information that is lawfully made available from federal, state, or local government records.

Personal information is not considered to have been disclosed when you instruct a business to transfer your personal information from one business to another in the context of switching services.

By using the WelcomeYears Services, Visitors and Users agree to the practices described in this Privacy Policy.

1. PERSONAL DATA WE COLLECT

Personal Data You Provide: We collect personal information when a Visitor uses the WelcomeYears Services or link your bank account, debit card, or credit card to the WelcomeYears Service. The personal information collected during these interactions may include, but is not limited to, name, physical address, email address, phone number, bank account, debit card, or credit card number, biometric data, your photograph, the photograph of your passport or driver’s license or national identity document, any personal information that you provide relative to any Assessment Service (e.g., descriptions about your home, and Homeowner Photos) and a log of the Home Assessment Service you utilize through the WelcomeYears Service. We may need to collect additional personal information, such as your street address and zip code to fulfill our obligations related to providing the WelcomeYears Service to you. In addition, we may collect your location information.  You are responsible for the accuracy of the personal information you provide to us and you will be responsible for the consequences of providing false or inaccurate information.

Personal Data We Collect Through Our Social Media Pages: We have pages on social media sites like Facebook, Instagram, and Twitter (“Social Media Pages”). When you interact with our Social Media Pages, we will collect personal information that you elect to provide to us, such as your contact details. In addition, the companies that host our Social Media Pages may provide us with aggregate information and analytics regarding the use of our Social Media Pages.  See the “Analytics” section below to learn more about analytics. 

Personal Data We Receive Automatically from Your Use of the Service: When you visit, use and interact with the WelcomeYears Service, we may receive certain information about your visit, use or interactions. For example, we may monitor the number of people that visit the WelcomeYears Service, peak hours of visits, which page(s) are visited, the domains our visitors come from (e.g., google.com, yahoo.com, etc.), and which browsers people use to access the WelcomeYears Service (e.g., Firefox, Microsoft Internet Explorer, etc.), broad geographical information, and navigation pattern. In particular, the following information is created and automatically logged in our systems: 

  • Log data: Information that your browser automatically sends whenever you visit the WelcomeYears Platform (“Log Data”). Log Data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interacted with the Service; and

  • Cookies: Please see the “Cookies” section below to learn more about how we use cookies.

  • Pixel Tags/Web Beacons: A pixel tag (also known as a web beacon) is a piece of code embedded in the WelcomeYears Service that collects information about engagement on the WelcomeYears Service.  The use of a pixel tag allows us to record, for example, that a Visitor or User has visited a particular web page or clicked on a particular advertisement.  We may also include web beacons in emails to understand whether messages have been opened, acted on, or forwarded; and

  • Device information: Includes name of the device, operating system, and browser you are using. Information collected may depend on the type of device you use and its settings; and

  • Usage Information: We collect information about how you use the WelcomeYears Service, such as the types of content that you view or engage with, the features you use, the actions you take, and the time, frequency and duration of your activities (collectively, “Technologies”).

Cookies: We use cookies to operate and administer our Website, gather usage data on our Website and improve your experience on it. A “cookie” is a piece of information sent to your browser by a website you visit. Cookies can be stored on your computer for different periods of time. Some cookies expire after a certain amount of time, or upon logging out (session cookies), others survive after your browser is closed until a defined expiration date set in the cookie (as determined by the third party placing it), and help recognize your computer when you open your browser and browse the Internet again (persistent cookies). For more details on cookies please visit All About Cookies.

Our use of the Technologies fall into the following general categories:

  • Operationally Necessary.  These Technologies allow you to access and use the WelcomeYears Services and are required so that we may identify irregular Website behavior, prevent fraudulent activity, and improve security.

  • Performance Related. We may use Technologies to assess the performance of the WelcomeYears Services, including as part of our analytic practice to help us understand how Visitors and Users interact with the WelcomeYears Services (please see the “Analytics” section below to learn more about how we use analytics).

  • Functionality Related. We may use Technologies to allow us to offer Visitors and Users enhanced functionality when accessing the WelcomeYears Services.  This may include identifying you when you sign into your WelcomeYears Account, if applicable, or keeping track of your specified preferences, interests, or past items viewed.

  • Advertising or Target Related.  We may use first-party or third-party Technologies to deliver content, including ads and direct mail relevant to a Visitor’s or User’s interests, the WelcomeYears Service, or other third-party digital properties.

Analytics: We may use Technologies and other third-party tools to process analytics information about the WelcomeYears Services. These Technologies allow us to better understand how the WelcomeYears Services are used to continually improve and personalize the WelcomeYears Services. Below, we list some of the analytics service providers we use, including links where you can find more information about the analytics services and where you can opt out of the analytic service’s collection (when applicable).

Google Analytics. We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how Visitors and Users use the Website and enhance your experience when you use the Website. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/. To opt-out of Google using this data: https://tools.google.com/dlpage/gaoptout.

Business Partners and Other Third Parties. We may also collect information about you from our business partners, social media networks and data providers, and we may add that information to information you provide to us and other personal information we collect.

Referrals. If you provide us with contact information (including emails) of any friends we may contact those friends and say you have referred us to them. We may also receive information about you from your friends, if they provide us information about you. You should not give us any contact information for anyone unless you have their permission to do so. You may only provide us contact information for actual people you know who live in the United States and are 16 or older.

Online Tracking and Do Not Track Signals: We, our Service Providers (as hereinafter defined), Vendors (as hereinafter defined), and Partners may use cookies or other tracking technologies to collect information about your browsing activities over time and across different websites following your use of the Website. Our Website currently does not respond to “Do Not Track” (“DNT”) signals and operates as described in this Privacy Policy whether or not a DNT signal is received. If we do respond to DNT signals in the future, we will update this Privacy Policy to describe how we do so.

Your Choices. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive a notification when you are receiving a new cookie and how to turn cookies off. Please see the links below for guidance on how to modify your web browser’s settings on the most popular browsers:

Please note that if you limit the ability of websites to set cookies, you may be unable to access certain parts of the Website and you may not be able to benefit from the full functionality of the Website.

Advertising networks may collect personal information through the use of cookies. Most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit the Network Advertising Initiative’s online resources at http://www.networkadvertising.org and follow the opt-out instructions there.

If you access the Website on your mobile device, you may not be able to control tracking technologies through the settings. 

2. HOW WE USE PERSONAL DATA

We may use personal information for the following purposes:

  • To help you access and use the WelcomeYears Service (including its Assessment Tool, rewards, guarantee and referral programs) and for Users to manage your WelcomeYears Account;

  • To respond to your inquiries, comments, feedback or questions;

  • To send administrative information to you, for example, information regarding the WelcomeYears Service, and changes to our Terms, conditions, and policies;

  • To analyze how you interact with the WelcomeYears Service;

  • To process your financial information and other payment methods in order for: (1)  Client’s to pay for WelcomeYears Services and (2) Professionals to pay the applicable Revenue Share due WelcomeYears;

  • To maintain and improve the content and functionality of the WelcomeYears Service (please see the “Cookies” section above to learn how we use cookies);

  • To develop new products and services;

  • To prevent fraud, criminal activity, or misuses of the WelcomeYears Service, and to ensure the security of our IT systems, architecture and networks; and

  • To comply with legal obligations and legal process and to protect our rights, privacy, safety or property, and/or that of our affiliates, you or other third parties.

Aggregated Information. We may aggregate personal information and use the aggregated information to analyze the effectiveness of the WelcomeYears Service, to improve and add features to the WelcomeYears Service, and for other similar purposes. In addition, from time to time, we may analyze the general behavior and characteristics of Visitors or Users of the WelcomeYears Service and share aggregated information like general Visitor or User statistics with prospective business partners. We may collect aggregated information through features of the software that supports the WelcomeYears Service, through cookies, and through other means described in this Privacy Policy.

Marketing. We may contact you to tell you about WelcomeYears Services we believe will be of interest to you. For instance, if you elect to provide your email or telephone number, we may use that information to send you special offers. You may opt out of receiving emails by following the instructions contained in each promotional email or text message we send you. Users can also control the marketing emails and/or text messages you receive by updating your settings through your WelcomeYears Account. In addition, if at any time you do not wish to receive future marketing communications, please contact us at privacy@welcomeyears.com. If you unsubscribe from our marketing lists, you will no longer receive marketing communications but we will continue to contact you regarding our Website and the WelcomeYears Services and to respond to your requests.

Research and Development. We may use your personal information for testing, research, analysis, and product development, including to develop and improve our Service, products, and services and to create new products and services. We may anonymize and aggregate data collected through the Service by removing information that makes the data personally identifiable to you, which we may use or share for any purpose, including for marketing purposes and to analyze and improve the Service.

3. SHARING AND DISCLOSURE OF PERSONAL DATA

In addition to sharing your personal information with our Partners, in certain circumstances we may share your personal information with third-parties without further notice to you, unless required by the law, as set forth below:

  • Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain WelcomeYears Services and functions, we may share personal information with vendors (“Vendors”) and service providers (“Service Providers”), including providers of hosting services, cloud services and other information technology services providers, email communication software and email newsletter services, advertising and marketing services, financial service providers (including Payment Processors, banks, and API services) customer relationship management and customer support services, and web analytics services (for more details on the third parties that place cookies through the Website, please see the “Cookies” section above). Pursuant to our instructions, these parties will access, process or store personal information in the course of performing their duties to us. We take commercially reasonable steps to ensure our Vendors and Service Providers adhere to the security standards we apply to your personal information.

  • CAPS Professionals and/or Clients: We share personal information between Designers and Clients who connect via the Service.

  • Merchant Partners:  We may share personal information relative to your purchase of a Product Package with the Merchant Partner associated with that Product Package.

  • Advertising Partners: We may share your personal information with third-party advertising partners. Through the WelcomeYears Services, WelcomeYears may allow third party advertising partners to set Technologies and other tracking tools to collect information regarding your activities and your device (e.g., your IP address, page(s) visited, time of day). We may also combine and share such information and other information (such as demographic information and past purchase history) with third party advertising partners. These advertising partners may use this information (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit third party websites within their networks. This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising.” We may allow access to other data collected by the Website and the WelcomeYears Services to share information that may be useful, relevant, valuable, or otherwise of interest to you. If you prefer not to share your personal information with third party advertising partners, you may contact us via email at privacy@welcomeyears.com

  • International Data Transfer: Your personal data collected through the WelcomeYear Service may be transferred for the purposes described above to Partners, Vendors or Service Providers located in other countries. These countries may not have the same data protection regulations as in your state. In this regard, we inform you that we have implemented safeguards that guarantee an adequate level of protection of personal data when they are transferred to other jurisdictions. These safeguards include contractual clauses or commitments aimed at imposing compliance with the applicable and its complementary regulations. In any event, when using the WelcomeYears Services you are aware of the international transfer of your personal data as indicated in this section.

  • Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of the WelcomeYears Service to another provider, your personal information and other information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction along with other assets.

  • Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, including to meet national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of Visitors or Users of the WelcomeYears Service, or the public, or (v) protect against legal liability.

  • Other Users: Users’ personal information may be accessible to other Users of the WelcomeYears Service (including but not limited to Professionals within the WelcomeYears Network) with whom you interact through the WelcomeYears Website or Platform or with whom you request that we share your personal information.

  • Friends or Colleagues:  WelcomeYears allows you to provide information about your friends and colleagues through our Refer-A-Friend Program.  Our Refer-A-Friend Program may allow you to forward or share certain content with a friend or colleague, such as an email inviting your friend to use the WelcomeYears Services. Email addresses that you may provide for a friend or colleague will be used to send your friend or colleague the content or link you request, but will not be collected or otherwise used by WelcomeYears or any other third party for any other purpose. 

  • Affiliates: We may share personal information with our affiliates, meaning an entity that controls, is controlled by, or is under common control with WelcomeYears. Our affiliates may use the personal information we share in a manner consistent with this Privacy Policy.

4. DATA RETENTION

We keep personal information for as long as reasonably necessary and proportionate to: (1) achieve the purposes for which the personal information was collected or processed, (2) provide Visitors or Users the WelcomeYears Service, (3) resolve disputes, (4) establish legal defenses, (4) conduct audits, (5) pursue legitimate business purposes, (6) enforce our agreements, and (7) comply with applicable laws.

5. UPDATE YOUR INFORMATION

Users, please log in to your WelcomeYears Account if you need to change or correct your personal information. Additionally, both Visitors and Users can email us at privacy@welcomeyears.com to request that we correct any inaccurate personal information about you.

6. CHILDREN

The WelcomeYears Service is not directed to children who are under the age of 18. WelcomeYears does not knowingly collect personal information from children under the age of 18. If you have reason to believe that a child under the age of 18 has provided personal information to WelcomeYeaers through the WelcomeYears Service, please contact us at privacy@welcomeyears.com and we will endeavor to delete that information from our databases.

7. LINKS TO OTHER WEBSITES AND SOFTWARE DEVELOPMENT KITS

The WelcomeYears Service may contain links to Partner websites, and other websites not operated or controlled by WelcomeYears, including social media services (“Third-Party Sites”). The information that you share with Third-Party Sites will be governed by the specific privacy policies and terms of service of the Third-Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the Third-Party Sites directly for information on their privacy practices and policies.

We may use third party applications programming interfaces (“APIs”) and software development kits (“SDKs”) as part of the functionality of the WelcomeYears Service.  APIs and SDKs may allow third parties including advertising partners to collect your personal information to provide content that is more relevant to you.  

8. SECURITY

You use the WelcomeYears Service at your own risk. We implement reasonable technical, administrative, and organizational measures to protect personal information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the WelcomeYears Service or e-mail. Please keep this in mind when disclosing any personal information to WelcomeYears via the Internet. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the WelcomeYears Service, or Partner or third-party websites.

By using the WelcomeYears Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the WelcomeYears Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the WelcomeYears Services, by mail or by sending an e-mail to you.

9. YOUR CHOICES

In certain circumstances providing personal information is optional. However, if you choose not to provide personal information that is needed to use some features of the WelcomeYears Services, you may be unable to use those features. 

10. CHANGES TO THE PRIVACY POLICY

The WelcomeYears Service and our business may change from time to time. As a result, we may change this Privacy Policy at any time. When we do, we will post an updated version on this page on our Website, unless another type of notice is required by the applicable law. By continuing to use the WelcomeYears Service or providing us with personal information after we have posted an updated Privacy Policy, or notified you if applicable, you consent to the revised Privacy Policy and practices described in it.

11. CALIFORNIA-SPECIFIC CONSUMER PRIVACY PROTECTIONS

We currently do not meet the threshold requirements obligating our compliance with the California Consumer Privacy Act of 2018, as revised by the California Privacy Rights Act of 2020, and the associated regulations (“CCPA/CPRA”) and other California Laws.  If we do so in the future, we will describe the privacy rights to which you would be entitled as a consumer under the CCPA/CPRA in this Privacy Policy.  

12. CONTACT US

If you have any questions or concerns about our Privacy Policy or information practices, please feel free to contact us via email at privacy@welcomeyears.com.